1. General
All orders depend on stock availability. If an item is out of stock, we will fulfill the available items and notify you about the rest.
2. Shipping Costs
Shipping fees are calculated at checkout based on weight and destination. These are final and non-refundable.
3. Returns
3.1 Change of Mind
Returns are accepted within 7 days, provided items are unused and in original packaging. Return shipping is paid by the customer, and refunds are issued as store credit. Shipping costs are not refunded.
3.2 Warranty
Valid warranty claims within 7 days are honored. Return shipping is initially covered by the customer but reimbursed if the claim is successful. Refunds, store credits, or replacements are available.
4. Delivery Terms
Domestic delivery takes 2-7 days, and international delivery takes 4-22 days. Orders are dispatched within 2 business days.
5. Tracking
Customers will receive a tracking link upon dispatch.
6. Damaged Parcels
If a parcel arrives damaged, reject it and contact customer service.
7. Taxes & Duties
Sales tax is included. Import duties for international shipments are the customer’s responsibility.
8. Cancellations
Cancellations are allowed before dispatch.
9. Insurance
Parcels are insured for loss or damage.
10. Customer Service
For inquiries, email us at official@greengrowdiams.com